Shipping policy
Shipping Policy
Where we ship
We currently ship to addresses within Australia only.
Shipping costs
- Orders under $100: $7.95 flat rate
- Orders $100 and over (including all 3-packs): free shipping
Shipping costs are shown at checkout before you pay.
Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You'll receive an email confirmation when your order is placed, and another with tracking details once it ships.
Delivery time
Delivery usually takes 7–14 business days from dispatch, depending on your location. Regional and remote areas may take a little longer. Delivery times are estimates and can occasionally be affected by carrier delays, weather or busy periods.
Discreet packaging
Every Keelson order ships in plain, unbranded packaging, with nothing on the outside to say what's inside.
Tracking your order
Once your order ships, you'll receive a tracking number by email. Tracking can take 2–3 business days to update after dispatch.
Your address
Please double-check your shipping address at checkout. We recommend using a street address, as some PO Boxes and parcel lockers may not be supported. If you notice a mistake, email us as soon as possible. We can update your address if the order hasn't shipped yet.
Orders may arrive in more than one parcel
Multi-item orders, such as 3-packs, occasionally ship in separate parcels and may arrive on different days.
Delayed, lost or damaged parcels
If your order hasn't arrived within 20 business days of dispatch, or arrives damaged, please contact us with your order number. We'll work with the carrier and, if your parcel can't be found or is damaged, we'll send a replacement or give you a full refund.
Questions?
Email us at keelsonsupport@gmail.com and we'll get back to you within 1–2 business days.